Frequently Asked Questions

PRODUCTS 

  • WHY JEANIE HAIR?
    Choose Jeanie Hair because of our difference! We are a unique brand truly dedicated to quality. Our hair products are of superior origins and perform to deliver desirably, natural looking results in the art of hairstyling. We offer convenience, and ease of styling using our patented Ready-To-Wear Hair technology, Jeanie Hair Insta-Snap Clip-ins! Our selection of tangle-free bundles are amazing, and you will feel great wearing them! Each weft of Jeanie Hair Extensions was carefully engineered to minimize and prevent shedding, and our durable lace closures, lace frontals and lace wigs blends impeccably with natural hair. Jeanie Hair Extensions are cuticle-aligned human hair, so they will not mat up nor tangle! Enjoy great quality hair products at affordable prices today! Revel in the magical beauty of Jeanie Hair Extensions!

  • WHAT IS JEANIE HAIR INSTA-SNAP?
    Jeanie Hair Insta-Snap is our patented ready-to wear hairstyling technology provided for supplementing natural hair. It offers convenience, comfort, security and versatility, and adds instantly more length and volume to hairstyles in seconds! Best of all, there’s no expert help required to do so, and installation is an absolute breeze! Just part, snap and blend! That’s it! Get the job done and flaunt amazingly natural looking results in less time, and with less than half the effort! Jeanie Hair Insta-Snap is perfect for on the go hair styling! It also greatly benefits women who experience mild to moderate hair loss issues, who are looking to add extra volume and length without having to commit to a wig, a weave or bonding methods that can often be damaging to the health of natural hair.
  • WHAT IS CUTICLE-ALIGNED HUMAN HAIR?
    Cuticle-aligned human hair extensions are what’s called REMY HAIR, which is the absolute best kind of human hair extensions for perfectly blending with natural hair. Cuticle-alignment refers to the delicate process of preparing and arranging the hair stands in a manner that allows all the hair to flow in one direction. This eliminates tangling and matting, which allows for a better blend and wear of the hair extensions.
  • HOW DO I CARE FOR MY JEANIE HAIR EXTENSIONS?
    Jeanie Hair extensions are high quality Remy human hair extensions that requires relatively little maintenance, to stay looking great! You may lightly wash them however, with your favorite sulfate-free shampoo and moisturizing conditioner at most, once a week depending on use. Be sure to dry your hair extensions properly with a micro-fiber towel or even an old T-shirt, and hang dry. Store your Jeanie Hair extensions in a dry place, and for optimal results, wrap in satin fabric until your next use. Install…style…Repeat! Enjoy your beautiful Jeanie Hair Extensions!

ORDERS. SHIPPING + PAYMENT

  • WHAT IS YOUR ORDER AND SHIPPING POLICY?
    Please place all orders via our website: www.jeaniehair.com. For your security, we do not take payments over the phone. You may call us at 407-630-9538 or email us at shopjeaniehair88@gmail.com with further questions about custom order services, and concerns. Shipping is 7-10 business days for standard purchases. For custom orders, please allow 10-15 business days for processing.
  • WHICH PAYMENT METHODS DO YOU ACCEPT?
    We accept PayPal, MasterCard, Discover and American Express card payments

  • HOW SECURE IS MY PERSONAL INFORMATION?
    Next to ensuring a great customer experience with our products and services, your safety is our priority. To protect your personal information, we take all reasonable precautions and follow best industry practices to make sure that your information is not being misused in any way. 

  • WHAT ABOUT ITEM AVAILABILITY?
    The availability is listed in the product details page. All products will be shown and available to add to the shopping cart. Hair colors, lengths and textures that are unavailable will be grayed out, although we make every effort to keep enough stock of items listed on our website, occasionally, we do sell out of certain products. If we are out of stock of an item you’ve ordered, we will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.

  • WHAT IS YOUR REFUND POLICY?
    Jeanie Hair LLC.  takes pride in the quality and performance of the products we offer and sell. It is our policy that all sales are FINAL. Thank you!

  • WHAT HAPPENS IF MY PACKAGE GETS LOST IN THE MAIL?
    Jeanie Hair is NOT responsible if your package does not arrive within the allotted or guaranteed delivery times. That is out of our control. Due to specific policies and procedures unique to FedEx and/or other international posts, we cannot be held liable. We suggest you contact your local post office for further assistance if you are ever in such a situation.

    We do NOT offer any refunds for orders that have been confirmed delivered, even if the customer reports that the order has not been received. Please ensure that you are instructing us to ship your package to a secure location. It is the responsibility of the buyer to ensure that upon ordering, he or she enters the name and address you want your package delivered to correctly!

    If you made an error, or entered inaccurate information during your ordering process, please call us at 407-630-9538 on the same day you place your order so we can make the necessary corrections. If you fail to notify us by phone, it’s out of our hands! Sorry, per strict policy guidelines, the address cannot be changed once your package has been shipped out.

  • HOW OFTEN DO YOU CHANGE YOUR POLICIES?
    We strive to keep things simple and to stay consistent with our policies, and will only make changes if absolutely necessary; but please keep in mind that we are a growing company, so we may need to make changes from time to time as we add new products and/or services to serve you. Jeanie Hair reserves the right to modify any and all of our policies at any time, so please review accordingly. You will be notified via email about policy changes as they occur. Please call 407-630-9538 or email shopjeaniehair88@gmail.com  if you have any questions.
  • WHAT IS THE AGE OF CONSENT TO USE THIS WEBSITE?
    By using this site, www.jeaniehair.com, you represent that you are at least 18 years of age, and/or are the age of majority in your state or province of residence, and you have given us consent to accept and use information you provide for your purchases.